The movements of tourists with the participation of travel agency in the tourism sector has gained mass. The needs of people during their touristic trips are absolutely must be met. All these activities are planned by professional teams and It is also carried out by a professional team. Planning on touristic activities, the person or the person called the tour operator or provided by the organization. Tour operators, all kinds of planning about touristic trips, Provides calculation and sale. Usually, it is interesting without demand, purchasing in people aims to create tourist products that will arouse desire: realistic and meticulously prepared They can achieve these goals with studies. All studies and stages in relation to the tour organization in this course it takes. The aim is to work in the field of travel agency. to be aware and trained in line with their needs. When you complete the course Your skills using the information you have obtained about the tour organization in your working environment You will improve. As a result, as an element of businesses in this regard, You will have information.
Statistics of agency performances, accommodation businesses and travel agencies In the expression of the results of the activities between the figures and in the analysis of the causes And they are extremely important methods in revealing the general situation. The occupancy rate of agencies in the Statics Course of Agency Performances, The occupancy rate according to the country market where the agency sells, the accommodation of the agency guests You will learn to calculate the occupancy rate and agency income statistics according to their duration. In the light of the skills you will obtain as a result of this course, the agencies took place. It can be able to follow the occupancy rates, make analyzes by looking at these rates, belong to agencies. By making statistics according to the agency payments that can follow the payments, You will be able to make predictions and plans.
Travel agencies are simple and in order to be inversely proportional to their turnover. It has a small organizational structure. The roles of the employees undertake in this structure and You will also recognize their benefits through this course. If you earn professional information on this subject, the transfer operation You will get the information you may need when performing. Trip Authorities and institutions that have a relationship with the right groups You will analyze organizations correctly.
This service industry also has its own definitions, concepts and abbreviations. International terms, definitions and abbreviations used in our field with the course you have presented. Thanks to this course, school applications, skill trainings and next profession Reservation concepts, terms, definitions that you need in your life; reservation Types, Types of Receiving Reservation; Catalog reading, preparation stages, abbreviations and You will have information about coding. Travel agencies are simple and small, in contradiction to their size. It has an organizational structure. The duties of the employees, their roles and You will also recognize the benefits of what you produce through this course. Today, hotels, the majority of tourists coming from abroad, chose agents. You need to learn this information well and gain skills. What you will do here; Being friendly, effective communication, travel to act in accordance with the organizational structure of the agency and tour operator and compatible will be to work.
The front office, the guest of the accommodation business is met, entry-exit operations It is the department where it is made and its accounts are kept. As in the sector, the front office The transition to automation in the department is limited. This will serve in the department It increases the importance of personnel further. Personnel to work in the front office, in terms of appearance It should be perfect and selected from among the trained people. The guest who comes to the hotel first meets the front office personnel. Therefore, staff It creates the first image on the guest with both appearance and behavior and business success. In the guest This first impression is very important for the enterprise. The personnel recognize the equipment and forms used in the front office and to use them. Knowing will accelerate work and transactions and increase guest satisfaction. At the end of this course, the information and skills you will obtain are in terms of your future in the sector. It is very important. In order to rise in your field, you should learn this information completely.
The most important function of the reservation section is the guest before coming to the business It is the separation of the rooms for guests and waiting for the guest in the period. Accomodation Which method for the reservation section in the front extension system used by the business If determined, the aim is to determine the most error -free and efficient room for the future It is the sale of the demands by making sales. Reservation Requests Registration The method of being in different ways can be in different ways, but in recent years, the computer In parallel with the developments in the technologies, mostly Front Office Package Software Programs is used. The computer system is responsible for reservation in unused periods, While he was content with the data he could only reach at that moment, for example, the person who made a reservation wanted Special requests are registered and the necessary transactions are by the receptionist. While realizing, the room in accordance with the request of the guest in the computerized system by the computer It is blocked and no error is included. One of the most important tasks of the reservation department is as much as possible. Filling the rooms. Certain how much rooms to sell for this should know the way. Moreover, to prevent capacity loss due to cancellations must make a reservation. The limit of this excess reservation must be well determined. Another important work of the reservation section is the statistics. The hotel management directs its general policy as a result of these statistics. The analysis and statistics prepared by the reservation section should be objective. Because the management is based on these statistics in future decisions. As a result of this course, the status analysis appropriate for the reservation technique in the front extension You will be able to do and remove the necessary statistics. We wish the course to contribute to your professional life.
In the reservation office with this course, which is the first lesson of the booking course in the front office Recognizing the hardware and using them correctly again forms in the reservation office Using the abbreviations you have learned, error -free filling and reservations according to their development You will learn to get it right and complete. One of the most important departments of accommodation businesses is undoubtedly the front office And it is a reservation section that works depending on here. The customer coming to the facility and The first process in which it is determined what kind of services will be determined during her stay Reservation procedures are also performed here. Accommodation facilities, which is a commercial enterprise Success and increase in profitability is primarily the reservation made in the front office. It is its reflection towards the departments towards and quickly. The operation of this whole facility, service It affects quality and customer satisfaction. Therefore, the front office The reservation process and the element that performs these operations are very important for the facility. In addition to the fact that a good front office element knows a foreign language and friendly It is also very important that he can perform the procedures correctly and complete. Work done The accommodation facilities of the employees who know their seriousness and importance, work without making mistakes It is clear to what extent it will contribute to its work and success. This The personnel of the personnel who always renew themselves and care about their work. We need to know that it is. This is successful in your business, sought and in your profession The chances of ascension will always make you become elements.
Accommodation services within the tourism sector are the most important with the income it earns. forms the part. For this reason, he was trained in the front office and accommodation services There is a need for personnel who can work in the field. In the tourism sector, the Standard Information and In addition to the skill, the guest types and behaviors in the accommodation sector are one -to -one with the guest. It also has the ability to find solutions to the principles and guest problems to be followed in relationships. should be. Expectations and requests for accommodation service, difference between people Since the personnel showed the typical features of the guests, Konukpersonel It will help to realize the interaction more successful. Otherwise this The inadequacy of information in the direction will be accompanied by guest dissatisfaction. At the end of this course, he will be able to establish one -on -one relationship with guests according to the guest types. You will be able to solve their problems.
Tourism, as in the world, as well as the rapidly developing in our country and large and It is a sector with a high return. Especially in terms of natural beauty and cultural wealth Incoming countries need to benefit more than these developments. However, our country; various To the desired extent from the high return of the tourism sector due to problems can not benefit. One of the most important of these problems is the lack of educated labor. Services in the leading countries of the sector with the same rules and practices in Turkey. is given. But competing countries attract more tourists from our country and get more income is. Inadequacy of the number of qualified elements, guests' guests It prevents them from producing quality services to meet their expectations. The first step that should be taken on this issue is that of the unskilled employees working in the sector in -service Young people who want to be subjected to courses and serve in the sector from vocational education is passing. This course, contributing to the education of you young people who want to take part in the tourism sector prepared to provide. Student who was successful at the end of the lesson, guest exit Check-out will gain the ability to complete it. More importantly Being a qualified staff sought in the sector will bring you one step closer to your goal.
From the first contact with the accommodation facility, the guest reaches the facility, The guest cycle “ is called. The most important step of this cycle is the guest's first face -to -face contact with the facility. It is the moment it was realized and met by the front office. With the guest reaching the facility, the quality of the facility and the services offered to the guest “ first Impressions ” will also begin to form. The firsts that every person encounter is undoubtedly human It leaves indelible marks in his life. One of the officials who will give the first impressions to the guest by accompanying the luggage of the first guest and accompanying it to the front office. The luggage carrier that provides the theme “ Bellboy ” is. After a tiring journey, he also wants to go to his room as soon as possible, at the same time the facility And the guest, which is curious about the environment, will introduce the activities in the facility and facility that will give information, Bellboy ” The key will play a role. Accommodation facilities in today's modern hotel understanding, accommodation, eating and drinking, As a small city due to social activities and services such as providing security is seen. For this reason, all the services that the guest needs within the facility It is tried to keep the guest in the facility as much as possible. Thus, it is aimed to maximize the profit of the enterprise. The realization of these goals is that the facility and the services provided are very well introduced. is possible. The key role in this promotion is warm and sincere behaviors, proper physique, beautiful With his speech, sharp intelligence and persuasion ability, positive impressions on people It belongs to Bellboy ” Will provide communication between the guest and other departments during his stay in the facility. is also “ Bellboydur. ” The guest will be sent off by Bellboy. The separation of the guest with good impressions in farewell, as in the welcome, “ guest cycle ” It will be a good advertising tool for our facility. It seems like a simple suitcase but is extremely important for the facility. Bellboy ’ must be shown. This is of great importance for both facility and country tourism and economy. carries.
A series of transactions are taken before the guest comes to the accommodation business. Guest The guests related to the guest start before they reach the accommodation facility. These transactions are in advance The reason he starts is the guest, waiting for the accommodation facility waiting in the reception desk to reduce the time, even try to simplify the operations until a signature. Guests They usually prefer accommodation facilities to benefit from a good service. In that case On behalf of the guest, completing the procedure before the guest facility comes to a quality and good service indicator. No guest wants to wait for the procedures to be performed when the reception desk comes to the desk. In order to ensure guest satisfaction, the preparation phase needs to be done very well. This A small mistake overlooked at the stage is greater than it will continue after itself It will cause errors. No one wants to be a partner in mistakes. Being a good receptionist Those who want to know the beginning of the work very well. In this course, the entrance of individual guests, groups and special guests You will find preparations. When you learn exactly the information contained in the course He has completed an important step towards becoming a quality and receptionist. you will.
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