Accommodation services within the tourism sector are the most important with the income it earns. forms the part. For this reason, he was trained in the front office and accommodation services There is a need for personnel who can work in the field. In the tourism sector, the Standard Information and In addition to the skill, the guest types and behaviors in the accommodation sector are one -to -one with the guest. It also has the ability to find solutions to the principles and guest problems to be followed in relationships. should be. Expectations and requests for accommodation service, difference between people Since the personnel showed the typical features of the guests, Konukpersonel It will help to realize the interaction more successful. Otherwise this The inadequacy of information in the direction will be accompanied by guest dissatisfaction. At the end of this course, he will be able to establish one -on -one relationship with guests according to the guest types. You will be able to solve their problems.
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